I tried to have DirecTV installed at our new house right after we moved in, but I had to call and reschedule the installation because I could not find all the satellite receivers. Twice. Where did I finally find the last receiver, you ask? In a box marked “Garage” of course.
I tried to have DirecTV installed after I found all of the receivers, but the only place they could install the dish and get any signal was a prime spot in the middle of our front lawn. Ummmm, no.
I tried to call DirecTV to cancel our service, but I had to wait until the technician who visited the house entered the information from the work order.
I tried to call Comcast to arrange for cable, but they couldn’t find my address in their system and therefore didn’t know if service was available where we live. I told the young lady on the phone that I was confident that we could get service because when I hooked the cable into my TV, I still had all the Comcast channels—apparently the last owner’s service hadn’t been shut off.
I tried to convince her that this was a reasonable argument, but I eventually had to ask to speak to someone else.
I tried to set up a Comcast account in my name with the local office that I was transferred to (and who knew that service was available for me!), but I was unable to set the account in my name because the previous owner had not yet had it disconnected.
I tried to be patient while I waited on the phone as they attempted to contact the previous owner, but I was losing my ability to regulate my emotions.
I tried not to swear, but I couldn’t help it.
Later that same day, I went with Ryan to the local mall to get new cell phones. We have been anxiously awaiting the end of our service contract with our current provider and we were ready for a new plan and new phones.
We tried to get new phones and a new plan—we went so far as to spend two hours selecting phones and signing contracts—but as soon as we got home, we had absolutely no service in our house.
We tried not to cry and say bad words as we drove all the way back to the mall to return the phones and cancel our account and get our money back, but we couldn’t help it. It took an hour to undo the wasted two hours from before.
I tried to find my voodoo dolls when we got home to punish everyone who made my day so difficult, but, of course, I CAN’T FIND THEM ANYWHERE!
Do you have days like this?
yes, yes, and oh yes…many of the same type of issues after moving here. So frustrating and time consuming. This too shall pass…and it is o.k. to cuss during times like these. God gives you a pass when dealing with customer service reps. you are forgiven
I can relate. When I came home from vacation my Directv no longer worked. After a series of calls on which I spent at least 30 minutes on hold each time I booked someone to fix it. It worked for less than three hours. I booked a new appointment for a “secondary level technician” and thought it was for Tuesday. Called again (30 minutes on hold) and was told my appointment was for Wednesday. Wednesday I rushed home at 4 pm and juggled a conference call on my cell phone with the questions of my secondary level technician who finally fixed my connection. And now I have HBO and Showtime somehow.
Soooooooo, maybe a good surprise will happen soon? Or maybe you need to forget it all and spend a weekend in NYC.
Yes. I can’t believe you tackled the cell phone switch in the same day.
I’ve also been on the other end of the line. In college, I was a customer service rep for DirecTV and Sprint. I talked to a lot of angry people.
wow…just like us when we moved out here! good luck with that.
I’m dizzy with virtual frustration and confusion red tape.
consolation prize: free cable?
Perhaps I am fortunate that my company supplies my cell phone. I am sure someone in this company does nothing but curse all day as they deal with the myriad of cell plans for all 15 million employees. Poor soul.
Don’t disconnect the last owner’s cable. Just use it. Oh, wait, I guess that wouldn’t be honest. O.k., wait three weeks, until some of this frustration has passed, and THEN try switching again. In the meantime, enjoy free cable.
Hmmmm, maybe I’ve had one too many days like that. Truth and reason start to get all muddled on days like that.
TIFF,
BACK UP VOODOO DOLL ON IT’S WAY!!! I KEPT A SPARE ONE JUST FOR THE OCCASSION! (What’s so funny, is that we actually bought it just for you when we went to Vegas last March! Val picked it up, and said “This looks like something Tiffany would like!”)
Tiffany…
Whenever I need a little laugh, I check out your blog. You are so clever! I love your blog. How are you guys doing anyway? I heard Ryan and Val look at the same moon…
I think television and cell phone companies are the worst of all. I still get twitchy any time there is a problem with my cable!
So sorry!
I’m sure glad to know that you at least tried!!! What a frustrating day – don’t you just LOVE moving! Hopefully everything else is going a little bit bettet than that!
Wow, three Shannons read this blog.
I can’t sympathize with you as we don’t have cable, cell phones, or even high speed internet. That’s right, we still have dial up. How’s that for living in the 80’s?
I swear, every day of my life is like that! Working with large corporations, i.e. the phone, cell phone, utilities, cable, insurance,is the bane of my existence. NO ONE is trained. NO ONE cares about your problems. And most of the time I get hung up on, causing me to use words that might keep me out of heaven. I’m so sorry for your frustration!
oh, tiffany–the cable tv thing is bad, and i feel for you, but the phone thing is TEN TIMES WORSE in my opinion. every time i enter into a contract with those spawns of satan i know that i have:
a-sold my soul to the devil for a paltry 50 bones a month, and
2. know that no matter what i do or what i say, i simply cannot live without it and i’m TOTALLY SCREWED.
let’s start a cell phone company. i can work the cash register and put us out of business within 3 months.
I have more of these days than I care to admit. And it is sad. And that is why I am fat.